Customer Service

Pre-sales Service

 

Provide appropriate guidance and complete set of machine information according to customers’ development needs.

●  On-the-spot visit to Hiraycus factory;
●  Cutting programme consulting;
●  All series of machine data;
●  Inspection with the same area customers;
●  Machine import process guide;
●  Customer feedback.

 

Sales Service

 

Draw up plan of develop solutions based on feasibility and industry development needs in the region.

● Order delivery query;
● Machine water, electrical and gas planning;
● Remote installation guidance;
● On-site installation guidance;
● Machine operating guidelines and training;
● Machine maintenance guidance.

 

After-sales Service

 

Provide more installing information of laser machines, convenient for customers to assemble.

● Installing videos;
● Online fault declaration;
● 2-year whole machine warranty;
● Remote repair guidance;
● Download.

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